Privacy Policy – Ikaze Guest Lodge

Last updated: 08.09.2025

At Ikaze Guest Lodge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a booking with us.

1. Information We Collect

We may collect the following personal information:

  • Personal details: Name, surname, phone number, email address, and ID/passport number (for check-in purposes).
  • Booking details: Dates of stay, room type, special requests.
  • Payment information: Billing address and payment method (processed securely through third-party providers – we do not store credit card details).
  • Website usage data: Information collected via cookies, such as browsing behavior, IP address, and device type.

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings.
  • Communicate with you regarding reservations, inquiries, or special offers.
  • Improve our services and website experience.
  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Payment processors (for secure transactions).
  • Booking platforms (if you book through a third-party website).
  • Legal authorities if required by law.

4. Data Security

We implement reasonable security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or storage system is 100% secure.

5. Cookies and Tracking

Our website may use cookies to enhance your browsing experience, track usage statistics (via tools like Google Analytics), and improve our services. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

As a guest, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your details.
  • Request deletion of your personal information (subject to legal and contractual obligations).
  • Withdraw consent for marketing communications at any time.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Ikaze Guest Lodge
Address – Boksburg, East Rand, Johannesburg
Email – info@ikazeguestlodge.co.za
Phone number – +27 11 730 8093

🔒 Your privacy matters to us. At Ikaze Guest Lodge, we are dedicated to ensuring your stay is not only comfortable but also secure.

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